Refund Policy for Dallas Thrive Directory

At Dallas Thrive Directory, we strive to provide our customers with a valuable platform to promote their businesses and connect with the local community. Please read our refund policy carefully to understand your rights regarding refunds and cancellations.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

•Technical Errors: If a technical issue caused by our platform prevented your listing or advertisement from being published or displayed as intended.

•Duplicate Payments: If you were charged multiple times for the same service or subscription.

•Service Failure: If we fail to deliver the agreed-upon services within the specified timeframe due to our error.

2. Non-Refundable Payments

The following scenarios are not eligible for refunds:

•Change of Mind: Refunds will not be issued if you decide to discontinue using our services after the purchase.

•Partial Use of Services: Refunds are not available for partially used subscription periods or advertising packages.

•Policy Violations: Listings or advertisements removed due to violations of our Terms and Conditions are not eligible for refunds.

•Third-Party Issues: Issues arising from external factors (e.g., poor performance of a promoted business) are not eligible for refunds.

3. Refund Request Process

To request a refund, please follow these steps:

1.Contact Us: Email us at seofordallasthrive@gmail.com within 14 days of the payment date.

2.Provide Details: Include your name, contact information, payment reference, and the reason for your refund request.

3.Investigation: Our team will review your request and respond within 7 business days.

4. Refund Method

•Approved refunds will be processed using the original payment method.

•Please allow 5-10 business days for the refund to reflect in your account.

5. Cancellations

•Subscriptions can be canceled at any time; however, refunds will not be issued for unused portions of the subscription.

•Advertisers may cancel their campaigns, but the refund will depend on the terms agreed upon at the time of purchase.